Contact Us
Have questions about LoloVivi? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Send us a message
Get in Touch
We're here to help with any questions about LoloVivi, technical support, or partnership opportunities.
Stay Updated
Get the latest news and connect with our community for exclusive updates and early access.
Follow Us
Stay connected and get behind-the-scenes content, community highlights, and product updates.
Frequently Asked Questions
When will LoloVivi be available?
We're currently in beta testing with select couples. Join our waitlist to be among the first to get early access when we launch publicly in Q2 2025.
What's included in the package?
Each LoloVivi set includes two companion robots (Lolo & Vivi), USB-C charging cables, a quick start guide, and lifetime access to the LoloVivi mobile app with all premium features.
Do you ship internationally?
Yes! We ship worldwide with tracking and insurance included. Shipping is free for orders over $200. International customers may be responsible for customs duties and taxes.
How do the robots connect and sync?
The robots connect via WiFi and sync through our secure cloud service. They can communicate in real-time regardless of distance, and all data is encrypted end-to-end for your privacy.
What's the battery life like?
Each robot has a battery life of 7-10 days with normal use. They come with wireless charging bases, so you can simply place them on the charger when not in use.
Is there a warranty or return policy?
We offer a 30-day money-back guarantee and a 1-year warranty covering manufacturing defects. We also provide free software updates and customer support for the lifetime of your robots.